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Return & Refund

Returns Policy

We have many years of good factory reputation and quality assurance. We promise that all sex dolls can provide one year of free maintenance service. (Note: The buyer needs to bear the return shipping fee) If you buy sex dolls, they will not be returned after placing an order, unless it is the quality of the product.

  • Due to the particularity of sex dolls, the unit price is higher and private items are customized, considering safety and hygiene. Due to a series of factors such as sex, our store strongly recommends that you express delivery face-to-face acceptance.
  • If the outer packaging is found to be damaged, please reject it immediately. You must immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for help. there is no product quality problem by default when you receive it.
  • If you find that the sex doll is damaged or the product, is not your purchase, please take a photo and contact our customer service within 3 days. We will verify and give a reasonable solution based on your feedback as soon as possible.
  • Since some online sex dolls are custom-made after placing an order, they belong to unique design products. We do not support unreasonable returns and exchanges, and we support 1-year warranty for quality problems after receipt.

Refund Policy

  1. For orders that have not been confirmed after payment, if you apply to cancel the order and request a refund within 6 hours after payment, a full refund can be made within 5 days.
  2. For orders that have been paid for more than 6 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.
  3. For orders the packages have been opened, we do not accept returns of opened items. 
  4. In an order for the packages to passage, buyers have to bear the shipping costs themselves.